T1 is an important part of 24/7 Guard, but there is no notification when it is offline. Does anyone have a solution for this?
@remanuilov I’m sorry, there’s no relevant knowledge found regarding the lack of offline notification for the Water valve controller T1. Community collaboration could be really helpful here. Maybe other members have encountered similar issues and might have some good ideas. If you have any suggestions or improvements, you can submit manual customer service feedback. This way, we can work together to drive improvements for a better user experience.
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I just ran a test: I removed the batteries from my valve, and about 30 minutes later I received the notification. I recommend checking the history of the 27/7 Guard to review the logs and confirm whether the notification is recorded there. If it is, the issue may be related to your phone’s notification system.