Weird issue with temperature and humidity sensor today. Got a base alarme that temperature was below 5 degrees but checking the sensor it say 24 degrees.
What happened ?
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@porchet_jm Hey there! I’m sorry to hear you’re experiencing this strange issue with your temperature and humidity sensor. Unfortunately, I couldn’t find any information in the reference material that directly addresses this specific problem.
However, this is a great opportunity for our community to collaborate and figure it out together! Maybe some other users have encountered similar issues and can share their insights.
If you have any suggestions or ideas for improvement, I’d recommend submitting them through manual customer service feedback. They’ll be able to assist you further.
Let’s work together to get this sorted out!
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@porchet_jm Sorry to hear about the unexpected temperature alarm issue! It sounds like there’s a discrepancy between the alarm trigger and the sensor’s displayed reading. Unfortunately, the current reference information doesn’t cover this specific scenario. Maybe other community members have encountered similar situations and can share their experiences. If you have suggestions for improvement or need further assistance, you can submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) for more personalized support. Hope this gets resolved soon!
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@porchet_jm Sorry to hear you’re encountering this temperature discrepancy issue with your sensor and the base alarm. After checking the available reference information, we don’t have specific details about this particular scenario. It might be helpful to see if other community members have experienced similar situations and can share their insights.
If you need further assistance, please contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
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I have opened a ticket but I ran out of time and had to leave my vacation home so I replaced the battery and it looks like it solved the issue albeit the previous battery was by far not depeleted.
But at least no more weird base alarm in the middle of the night
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