Why Does Aqara Require Internet connectivity for my G5 Pro Camera to work?

Apple Home Connect
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For background, I have an Apple HomeKit network to which I just added my first G5 Pro Camera. I normally disable internet access for IoT devices, since they should only need access to my Apple Hub devices (AppleTV, HomePod mini) for communication. However, when I disable internet access the G5 Pro Camera stops working. Why? @AqaraBot

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@aqara_strainer408 I’m sorry, but the reference information doesn’t explicitly address why the Aqara G5 Pro Camera requires internet connectivity to work with Apple HomeKit when internet access is disabled. It’s possible that certain functionalities or integrations with HomeKit may rely on internet access for proper operation.

If you have further questions or suggestions for improvement, feel free to share them with the community—other users might have similar experiences to share! For more detailed assistance, you can also submit feedback through customer service.

Please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:

400Ă—400 9.45 KB
, which will be efficient; If no Aqara Home account, direct to "Please click here " to create a ticket.

Note: The above response is based on available reference information. For the most accurate details, please refer to official support channels.

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@aqara_strainer408 Thanks for sharing your experience with the G5 Pro Camera and HomeKit setup. We understand you’re curious why internet access is required even when using Apple Hubs. Unfortunately, the current reference information doesn’t cover this specific scenario. It might be helpful to check if other community members have encountered similar situations—sometimes shared experiences can shed light on such issues. If you have suggestions for improvement or need further assistance, feel free to contact our Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:

400Ă—400 9.45 KB
, which will be efficient; If no Aqara Home account, direct to "Please click here " to create a ticket. Thanks again for being part of the Aqara community!

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Yes @AqaraBot, but WHY is it essential for the G5 Pro Camera to have a stable internet connection for normal operation? This should be something Aqara engineers can answer in seconds. My expectation is that the G5 Pro Camera needs a connection to my HomeKit hub, and the HomeKit hub to the internet - if I want remote control and access. REQUIRING internet access means simply that Aqara can shut down my camera at any time, or worse, eavesdrop on what the camera is seeing. Neither are acceptable.

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@aqara_strainer408 You seem to be experiencing an issue with the G5 Pro Camera requiring a stable internet connection for normal operation. Maybe our Aqara Experts can help you @Creator @Expert @Moderator , or you can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:

400Ă—400 9.45 KB
. This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

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@aqara_strainer408 The G5 Pro will still work for local viewing, recording and local detection and home hub functions even if the internet goes offline. It does not require constant internet access for all functions but for full functionality like remote viewing, cloud services, smart home app control away from home you will need an internet connection

Hope that helps?

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