Hi, I’ve set up my doorbell with Apple HomeKit and also have a Samsung tv that I can see the doorbell has been added to SmartThings however when I click on it all I get is a blank screen with no video.
Can anyone assist?
Tia
1 Like
@p_maccormack You seem to be experiencing an issue with seeing your Aqara Doorbell (G410) show up in SmartThings/Samsung TV but getting a blank video screen when you open it. You can contact customer support for assistance.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, Please click here to create a ticket. Sorry for the trouble.