Account binding failed

Aqara Products
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1

After resetting the device, I can’t add it back, and it says, “Account binding failed.” It wasn’t previously bound to other accounts, so what should I do? I connect it in Aqara Home

2

Please follow the steps below:

  1. Keep the phone close to the hub and make sure the hub is blinking yellow.

  2. Make sure there are no special characters in the Wi-Fi name and, if it is a router for business, disable the “forbid sending mDNS to wireless clients” setting.

  3. Try with another Wi-Fi or creating a Wi-Fi hotspot with a phone can be even better, so you can know whether the pairing failed because the previous Wi-Fi signal is weak.

  4. If the pairing has failed after multiple attempts, you may need to restart your phone to clear the memory cache.

1 Like
3

Does it matter if I connect from a different phone?

4

I have done all the troubleshooting steps but I still can’t reconnect the device.
I have tried resetting by holding the button for 10 seconds and by pressing the button 10 times to reset.