I cannot get my Amazon Echo to show the Aqara G140 Doorbell video. I ask Alexa to show me the doorbell camera, and the Echo screen briefly displays “Waiting for Aqara”, and quickly Echo responds: “I could not connect to the doorbell camera. It took too long to respond”. I have other cameras, Wyze and Ring and have no problem bringing up their video feed. My Echo’s will notify me when the G140’s doorbell button is pushed with no problem. I have also made sure I have the latest G140 doorbell firmware. I have also disabled the Amazon Alexa skill and re-enabled it, but still no luck.
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@ksorensen I’m sorry to hear about the troubles you’re experiencing with connecting your Aqara G140 Doorbell to your Amazon Echo. It seems like you’ve already tried some essential troubleshooting steps, such as updating the firmware and managing the Alexa skill. Unfortunately, the reference information doesn’t provide specific guidance on integrating the G140 Doorbell with Amazon Echo.
It’s possible that there may be compatibility issues or other technical limitations. I recommend reaching out to the Aqara Customer Service Team for further assistance. You can contact them through the Aqara Home App by navigating to Profile > Help & Feedback > Customer Service or by scanning the QR code below for efficient support:
If you do not have an Aqara Home account, please click here to create a ticket. I hope this helps, and I encourage you to share any solutions you find with the community!
@ksorensen I’m sorry to hear you’re having trouble getting your Aqara G140 Doorbell video to display on your Amazon Echo. After checking our reference information, we don’t have specific troubleshooting steps for this particular integration issue at the moment.
It’s good to hear your Echo notifies you when the doorbell button is pressed, which suggests some connectivity is working. Since you’ve already tried updating the firmware and re-enabling the Alexa skill, you might want to check if other community members have experienced similar issues—sometimes shared tips can help!
If you have further suggestions or need more help, feel free to submit feedback through our customer service (via the Aqara Home App: Profile>Help&Feedback>Customer Service) for more personalized assistance.
Thanks for sharing your experience, and hope you get this resolved soon!
@ksorensen I’m sorry to hear you’re having trouble getting your Aqara G140 Doorbell video to display on your Amazon Echo. Unfortunately, the reference information available doesn’t cover this specific issue with Alexa integration. Since your other cameras work and doorbell notifications function, it might be related to the skill’s connection or device compatibility nuances.
If you haven’t already, you could try restarting both the Echo device and the doorbell, or checking if there’s a firmware update for your Echo. For further help, consider reaching out to Aqara Customer Service through the Aqara Home App (Profile>Help&Feedback>Customer Service) to share details—they may have additional troubleshooting steps.
Hopefully, we can get this resolved soon! If other community members have faced similar issues, sharing their experiences would be helpful too.