Anyone else struggling with Aqara G4 camera disconnects in HomeKit?

Apple Home Connect
1

So… am I the only one dealing with this or?

Got the Aqara G4 about a month ago, was super hyped to have it integrated neatly with HomeKit. Setup went fine, but after a few days, the camera keeps randomly disconnecting from HomeKit. Like, it works perfectly for a day or two, then suddenly goes MIA. No live view, no notifications, nothing. Then—boom—it’s back again like nothing happened.

I’ve tried rebooting the router, removed and re-added the camera, even relocated it closer to the hub and Wi-Fi. Still same issue. Internet in my place is solid, and other HomeKit devices aren’t flaking out, so pretty sure it’s not my network.

Is this just a G4/HomeKit thing? Or am I missing some magic setting somewhere? Anyone figured out a workaround (please don’t say factory reset again :sweat_smile:)?

Would love to hear if anyone else fought and won this battle.

2

@RobotRoomie It sounds like you’re not alone in dealing with this issue. Connectivity problems with the Aqara G4 camera and HomeKit can be frustrating, especially when everything else in your setup seems to be working fine. Based on the reference information, here are some steps you might consider trying:

  1. Check Signal Strength: Ensure that the distance between the G4 camera and your router is minimal, ideally no more than 5 meters, to avoid potential Wi-Fi interference.

  2. Wi-Fi Compatibility: Make sure your G4 camera is connected to a 2.4 GHz Wi-Fi network, as it may not support 5 GHz. Also, avoid using special characters in the Wi-Fi name or password, as this could cause connectivity issues.

  3. Restart Devices: Although you’ve already tried rebooting, consider power cycling both the camera and the router. Sometimes a fresh restart can re-establish a stable connection.

  4. Firmware and Software Updates: Check if there are any firmware updates available for the G4 camera via the Aqara Home app. Keeping the firmware updated can help resolve known connectivity issues.

These steps are based on general troubleshooting advice and may help improve the situation. If the disconnects persist, it might be worthwhile to reach out to Aqara customer service for further support. They could provide insights specific to your device’s behavior or potential firmware issues. Keep the community posted on your progress, and hopefully, you’ll find a fix soon!