Dear all,
Until a few days ago, I never had any issues with my G100 cameras (I currently have 3 installed). I also continue to have no problems with my G4 doorbell or my G2H Pro camera.
The problems began right after I updated the firmware of the G100 cameras to version 4.3.8_0004 a few days ago. Since then, I’ve been experiencing issues with Wi-Fi connections and with motion recordings, all of which are managed through the Apple Home app.
In practice, the cameras no longer record full motion events (cars, people, animals, etc.). Instead, sometimes they only capture short clips ( 2 or 3 sec.) and fail to register the entire sequence of movement.
I’ve already tried removing and re-adding the cameras to Apple Home using the pairing code, but unfortunately, nothing has changed.
The Wi-Fi signal is consistently around -66 dB (not perfect, but it has never caused problems before, and recordings were working fine on Apple’s cloud). My home connection is fiber optic, with 1000/300 Mbps speeds.
I’d like to point out again that my G4 doorbell records all motion events without issues, and the G2H camera indoors also continues to work flawlessly.
Could this be a firmware issue?
Has anyone else experienced the same problem?
Thank you in advance for any advice or feedback.
Best regards,
Davide
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@d_cirioni Hi Davide, sorry to hear you’re having trouble with your G100 cameras after the firmware update. While there’s no direct information about the G100 cameras in our reference, for similar issues with other Aqara cameras like the Smart Video Doorbell G4 and Camera Hub G2H Pro where video recording problems occur, here are some things you can try:
- Update firmware and app version: Update the firmware version of the G100 cameras and the app version to the latest. This might fix any bugs related to recording .
- Check recording settings: Confirm that the “recording” function for “motion detection” is turned on. You can check this by going to the Aqara Home app>accessories>camera name>…>device settings>detection settings>motion detection>recording .
- Check HomeKit settings:
- Move to the camera’s recording option in HomeKit, check if you choose “detect activity”. If so, switch to “stream & allow recording” and try again .
- Restart your Apple Home Hub, router and camera, and see if it works properly .
- Update the iOS system to the latest. Check if you enable iCloud storage. Also, check if the Apple Home Hub and camera work properly in the HomeKit app. And make sure you enable “stream & allow recording”. If you are a family user, the owner needs to verify the access permissions for family members. The owner should navigate to Home Settings > Home > People, select your account, and ensure that the camera permissions are set to “Stream & Allow Recordings” .
It’s possible that it could be a firmware issue. Let’s hope these steps can help you solve the problem. If not, perhaps other community members have encountered similar issues and can share their experiences. Looking forward to more discussions!
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Thank you very much for your kind reply.
Let me address the points you mentioned:
- The firmware of all three cameras is updated to 4.3.8_0004, with the current algorithm 1.0.2, and the Aqara Home app is also up to date (version 6.0.2 on my iPhone with iOS 26.0).
- I confirm that the recording settings in the Aqara Home app are enabled for motion detection. If I also activate cloud recordings on Aqara Cloud, the camera records properly, capturing the entire motion event from start to finish, exactly as expected. However, this is not happening within the Apple Home app.
- I confirm that in HomeKit I have enabled, for all three cameras both when I am at home and away, the option “Stream & Allow Recording” as soon as people, animals, vehicles, or packages are detected.
The issue is that recordings only last a few seconds, whereas with the previous firmware version of the G100 cameras, they would continue for the full duration of the detected motion (person, vehicle, package, or animal).
I have already restarted the Wi-Fi modem, the internet modem, and the Apple hub (Apple TV), but unfortunately, over the past two days I have not noticed any improvement in motion recordings.
I would also like to add that, as for the G2H Pro camera and the G4 doorbell, motion detection recordings in the Apple Home app work flawlessly, without any issues.
At this point, I strongly believe the problem lies in a firmware compatibility issue of version 4.3.8 on the G100 cameras with the Apple HomeKit app.
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@d_cirioni Davide, thanks for sharing these detailed follow-up information. It’s really helpful to better understand the situation.
It does seem quite likely that there’s a firmware compatibility problem between the G100 cameras’ 4.3.8 version and Apple HomeKit. Since the steps we initially suggested didn’t seem to resolve the issue, and considering that other cameras like G2H Pro and G4 doorbell work fine in the Apple Home app while the G100 cameras have this recording duration problem after the firmware update.
I encourage more community members to chime in if they’ve encountered similar issues or have any other ideas to offer. Maybe someone has come across a workaround or has some insights that could help solve this.
If you have any further suggestions or if you think there are areas for improvement, you can submit manual customer service feedback. This way, the relevant team can look into it more closely. Let’s hope we can find a solution to this problem soon!
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Having the same issue here!
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@jmrivera908 Hi jmrivera908! I’m sorry to hear you’re experiencing the same issue with your G100 cameras. It seems that a few users are facing this problem, possibly due to a firmware compatibility issue with Apple HomeKit. We’re hoping more community members can share their experiences or any solutions they’ve found. In the meantime, you could try some troubleshooting steps like checking and updating your firmware and app versions, as well as your recording settings in both the Aqara Home app and HomeKit. If you have any additional insights or find a workaround, please feel free to share it here. Let’s work together to resolve this!
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I have the same issue as well!
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I have the same problem, most motions are missed and the ones that are recorded are short, like seconds and not the whole motion.
Please Aqara fix this problem
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Just installed the g100 and instantly after updating I noticed a change in the length of clips recording from full extent of motion to now just a few seconds. It’s clearly the new firmware update that is now limiting the use of HKSV.
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I still have the same issue here. In addition I’d like to point out that the camera failed to connect with the QR code to HomeKit.
I added the camera to the Aqara app and immediately update the firmware, nex I tried to connect to HomeKit…
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@the_axo_78 Hi there! I’m sorry to hear that you’re still having problems. Unfortunately, there’s no specific information about the G100 camera’s failure to connect to HomeKit with a QR code in our reference. But for other Aqara cameras like Camera Hub G2H, G2H Pro, and Camera E1, when they fail to add to HomeKit, here are some common solutions you can try:
- If it shows “Failed to add accessory”, due to multiple adding failures, the error information of the iOS cache cannot be removed. Please restart the iOS device and reset the camera .
- If it shows “Accessory already added”, after restarting the iOS device and resetting the camera, you can manually enter the HomeKit setup code and add it again .
- If it shows “Accessory not found”, for some cameras like Camera Hub G2H Pro and Camera E1, please wait for 3 minutes after resetting the camera, then manually enter the HomeKit setup code and add it again .
It’s possible that these steps might help you solve the connection problem. Let’s hope for the best! If these don’t work, perhaps other community members have encountered similar issues and can share their experiences. Looking forward to more discussions!
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Same issue for me. I had just purchased 3 cameras. If the issue is not solved in two weeks I’ll return them and won’t be considering Aqara anytime soon.
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I’m having the same issue. Nothing recording in HomeKit app. Just live stream.
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@TinoFields I’m sorry to hear you’re facing this issue with your camera not recording in the HomeKit app. While there’s no specific information about the G100 in our reference, similar problems with other Aqara cameras in HomeKit can often be addressed with the following steps:
First, check the recording settings in the HomeKit app. Go to the camera’s settings page > Recording Option and ensure you’ve selected “Stream and Allow Recordings” instead of “Detect Activity” or “Off” .
Next, verify if iCloud storage is enabled and that your iOS system is up to date, as these are critical for HomeKit recording functionality . Also, confirm that the Apple Home Hub and camera are working properly in the HomeKit app, and that “stream & allow recording” is enabled . If you’re a family user, the owner should check your access permissions in Home Settings > Home > People to ensure camera permissions are set to “Stream & Allow Recordings” .
Restarting your Apple Home Hub, router, and camera might also help resolve temporary glitches .
If these steps don’t work, perhaps other community members have encountered the same issue and can share additional tips. Let’s keep the discussion going!
I’ve checked all the suggestions. This seems like a problem with the firmware or device
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@TinoFields Hi TinoFields,
It sounds frustrating that you’ve tried all the recommended steps and are still facing issues. Given that multiple users are experiencing similar problems after the firmware update, it might indeed be related to the recent changes in the firmware or the device itself. I would suggest reaching out directly to Aqara support to report this issue, as they might be able to provide a more specific solution or escalate it further to their technical team. In the meantime, please continue to keep an eye on this forum for any updates or workarounds that other users might share. I hope this gets resolved for you soon!
Same thing going on for me… 3 new cameras, and they each only notify like 3 seconds worth in the HomeKit app. hopefully there is an update for the firmware in the works?
Hi everyone, I solved the issue a few days ago by contacting Aqara support directly through their website. They asked me to grant them remote access via the Aqara Home app. Once I gave them access, they remotely updated the three G100 devices I have at home to version 4.3.8.0006.
Now, for about a week everything seems to be working perfectly — there are still a few gaps in the recordings, but overall, everything is much improved and very satisfactory.
Try contacting Aqara support directly through their website and explain the situation.
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So i reached out to support as well, and they pushed an update across - 4.3.8_0007, and wow what a game changer. Only been a few hours but so far so good!
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