(Falls under nice to know)
Apple is closing down it’s support community (Forums).
Apple recommends this page now for help
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I am not even sure if ppl got help there on their forum.
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I never did, at most you might confirm you are not the only person with an issue.
Getting any help was next to zero chance.
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I’ve never asked a question on the forum, but it was kinda helpful for me. I’ve actually found solutions for a few issues with my older PowerMacs and MacBooks (from around 2010). People used to share actual solutions or tricks like how to disable the dGPU (and use iGPU) in the MacBook Pro 2011 (when the dGPU died).
But I guess forums are past their prime, some more technical questions were asked on stackexchange or other sites, other questions were asked in closed groups on Facebook and now everyone asks AI agents.
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No question Forums have to find other ways to remain relevant.
A.I has reduced the need for real people to help real people. We don’t have to deal with translations issues either.
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Honestly I think the AI agents are better at solving the problems than people on most internet groups now. Take Facebook, X or Reddit as example - any question posted in larger groups/subreddits means that you will get 99% of irrelevant answers, jokes, and most of them are just repeating what others said.
So AI agents just fix that - by providing an answer faster, without the irrelevant information. Yes, they can be incorrect, but usually when I read comment sections on Facebook then most of the “solutions” are also not 100% correct or missing the actual answer to OP’s question.
So I think at one point during the development of social media we just focused on the human interaction, forgetting the point of said interaction. Which is good if you want to spend time on social media, but bad if you are doing a research or fixing something.
AI agents unfortunately have a big drawback - no data retention. Conversations on forums stay and people can go back to them without asking the same question again.
Unfortunately social media sites like Facebook have comment sorting algorithms that encourage people to repeat what others said, sometimes even hiding useful information
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For sure.when I had issues with “no network” with my Apple TV and HomePods on apple home app last year I was searching for an solution and then i enter in apple forum and the last thread opened was old so i never bother to open nothing since others with old threads have never received help for apple so called experts there.even on the phone those same experts had no clue why my apple devices was showing “No Network Connection” or “Network issue” don’t remember exactly on apple home app.and not even today i never receive an answer from apple regarding that issue.then I started using Gemini and that is how i solved my problem.
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