Aqara A100 can’t connect to the Aqara app

Aqara Products
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1

When pressing Setting button nothing happens

2

@artemyakimchuk It sounds like you’re experiencing an issue with your Aqara Smart Door Lock A100 when trying to connect it to the Aqara Home app. Based on similar issues, here are a few troubleshooting steps you might find helpful:

  1. Check Battery Installation: Ensure the batteries are correctly installed and fully charged. Sometimes, improper installation can interfere with the operation of the settings button.

  2. Reset the Lock: Try pressing and holding both the reset button and the settings button for over 10 seconds to reset the lock. If this doesn’t resolve the issue, consider removing the batteries for a few minutes before reinserting them.

  3. Mechanical Key Use: If you’re unable to resolve the issue immediately, you can still use the mechanical key to unlock and lock the door as a temporary measure.

If these steps don’t help, it might be best to reach out to the Customer Service Team for more detailed assistance. You can do this through the Aqara Home App by navigating to Profile > Help & Feedback > Customer Service or, if you don’t have an Aqara Home account, you can click here to create a support ticket.

I hope these suggestions help! Let us know how it goes or if you have any further questions.

3

Have you checked if the wire connecting the two panels is properly connected?

4

Sure, the lock itself working properly, but only through Apple Home. Therefore NFC and Home App unlock works just fine. But can’t connect it to Aqara Home app to setup the pin-code as well as fingerprints etc

5

您之前有绑定过Aqara 吗？如果是已经绑定但是门锁依然无法连接手机，可以尝试长按“Reset”按键先将门锁重置，然后再重新绑定到 Aqara——长按 重置按键 10s，门锁会有语音播报提示，跟随提示操作就好，可以试试看这样是否有帮助～请注意，重置门锁可能需要重新绑定 Apple