Whenever i click on my Air conditioning card in the Aqara Mobile app, it automatically goes to the M3 Hub settings and doesn’t let me access the configuration settings.
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Hi @kolekar_s_v ! That’s definitely a bad experience- in what Region are you logged in? How is your internet connection?
May you can upload a video of this habit?
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I already reported this issue and also send an video regarding the issue.it is not region base is an glyph on aqara app witch they told me that are investigating it
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Thanks for the feedback and clarifying @coccolino_26 
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I have same problem from Spain and AppleHome linked
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I am from Spain too but it is not country related issue 
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Well I have great news at least for me:rofl:
.since this morning I am adding all my smart devices again from scratch into Apple home app also into aqara just because I switch my router from the HUAWEI BE3 wifi 7 to Deco X50 and since on deco I can’t separate the 2 bands independently I am just using the smart WiFi función as the IoT didn’t helped to much at least in my case and I decide to go on this route using smart WiFi but it is an pain as doesn’t really auto detect well the devices 2.4hz and 5hz so what I did was to turn off the 5hz and add all the devices first to the 2.4hz and same I did with the devices for 5hz band.I almost done all this and I just notice that opening my AC it on aqara home app doesn’t redirect me to M3 hub and just to point here that I do not restore my M3 hub only reconnect it to my new WiFi after I have finished with my others 2.4hz devices.it is weird but for me worked.my be what fix it was that my M3 was without internet like 1/2h but can’t tell much since not even sure what or how exactly this was fixed
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Well in the end looks like aqara fix it on their end that glitch with the AC didn’t check if that log file still shows after I get out from the access point option but at least now we can control the AC again from aqara app
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Weird issue but glad it seems to be fixed.
Unfortunately I can’t double check as I haven’t a AC setup
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Well I do and check it today that is why my confusion till I receive email from aqara support telling me about the fix
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Problem solved, all ok
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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!