Aqara camera G3 cannot add device after hard reset

Aqara Products
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Aqara camera G3 cannot add camera to Aqara home app after Hard reset camera

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@stephen_cooper_jpn I’m sorry to hear you’re experiencing this issue with your Aqara Camera G3. When facing difficulties adding the camera to the Aqara Home app after a hard reset, here are a few steps you might want to try:

  1. Check Device Power: Make sure the camera is properly powered on. You might want to unplug it, wait a few minutes, and plug it back in.

  2. Ensure Latest Updates: Verify that both the Aqara Home app and the camera firmware are up to date. You can check for updates in the app by navigating to accessories > G3 camera > … > version.

  3. Reset and Retry: If the camera still doesn’t add, try resetting it again by pressing and holding the reset button for a few seconds until you see an indication that it has reset.

  4. Network Check: Confirm that your network settings are correct, ensuring that both the camera and your smartphone are on the same Wi-Fi network. Avoid using networks with AP Isolation enabled.

  5. Alternative Methods: Attempt to add the device directly through the Aqara Home app rather than the Apple Home app, if you were trying that initially.

If these steps do not resolve the issue, it might be helpful to reach out to the Aqara Customer Service Team for further assistance. You can contact them via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code below:

Customer Service QR Code
Customer Service QR Code400×400 9.45 KB

If you don’t have an Aqara Home account, please click here to create a ticket. Apologies for the inconvenience, and I hope this helps!

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@stephen_cooper_jpn If your Aqara Camera G3 can’t be added to the Aqara Home app after a hard reset, here are some steps to try:

First, ensure the reset was successful. To reset the Camera Hub G3, press the reset button 10 times quickly until you hear a confirmation. If this doesn’t work, try long-pressing the reset button for 30 seconds .

Once the camera is in pairing mode, open the Aqara Home app, click “+” in the upper right corner of the home page, select “Camera Hub G3”, and follow the app’s instructions to add the device .

If you still encounter issues, double-check that the camera is powered correctly and try the process again.

Feel free to share if you need further clarification or if other problems arise!

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@stephen_cooper_jpn If your Aqara Camera G3 can’t be added to the Aqara Home app after a hard reset, here are some steps to try:

First, ensure the camera is in pairing mode. After a factory reset, the indicator should be yellow and flash quickly. If not, try pressing the function button rapidly 10 times to restore factory settings again .

Then, open the Aqara Home app, click “+” in the upper right corner of the home page, select “Camera Hub G3”, and follow the app’s instructions to add the device .

If the issue persists, double-check the power supply and ensure the camera is close to the router for a stable connection.

Hope this helps! Feel free to share if you need further clarification or if other community members have similar experiences.