Aqara camera G3 cannot add camera to Aqara home app after Hard reset camera
@stephen_cooper_jpn I’m sorry to hear you’re experiencing this issue with your Aqara Camera G3. When facing difficulties adding the camera to the Aqara Home app after a hard reset, here are a few steps you might want to try:
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Check Device Power: Make sure the camera is properly powered on. You might want to unplug it, wait a few minutes, and plug it back in.
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Ensure Latest Updates: Verify that both the Aqara Home app and the camera firmware are up to date. You can check for updates in the app by navigating to accessories > G3 camera > … > version.
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Reset and Retry: If the camera still doesn’t add, try resetting it again by pressing and holding the reset button for a few seconds until you see an indication that it has reset.
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Network Check: Confirm that your network settings are correct, ensuring that both the camera and your smartphone are on the same Wi-Fi network. Avoid using networks with AP Isolation enabled.
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Alternative Methods: Attempt to add the device directly through the Aqara Home app rather than the Apple Home app, if you were trying that initially.
If these steps do not resolve the issue, it might be helpful to reach out to the Aqara Customer Service Team for further assistance. You can contact them via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code below:
If you don’t have an Aqara Home account, please click here to create a ticket. Apologies for the inconvenience, and I hope this helps!