Hello everyone, after a period of testing and purchasing another Hub G3 camera I noticed that both currently have the same firmware in version 4.3.4_0020.0013. Strange thing, the new camera records on the NAS without problems, creating folders and files lasting about 1 minute. As soon as I have time I will do a factory reset of the first one and see if the problem is solved. I will keep you updated.
@gtxteo @waltz_details_7u @deepzone this has been fixed now, check if you G3 firmware is up to date.
Current firmware version: 4.3.4_0417.0013
NAS Recording fixed 
Night vision auto switch fixed as well
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Hi, Iām also experiencing the issue where recordings cannot be saved to the NAS. However, my camera firmware cannot be updated to version 4.3.4_0417.0013 ā it shows that Iām already using the latest version.
I have same problem too. No update available yet in Germany.
@lonyice firmware 4.3.4_0417.0013 is patch version, you might need to raise a ticket to aqara customer support team.
Maybe is in rolling out in other countries?
Hi, Iāve successfully updated the firmware and the NAS synchronization is now working. However, thereās a new issue: the filenames and folder dates of the recordings on the NAS are incorrect, and unlike before, older recordings are no longer being synchronized to the NAS. Is there any way to fix this?
@lonyice @Aqara_water still no updates available a week after your reply
@gtxteo you need to raise a ticket to aqara support team.
@Aqara_water @xiaot @lonyice @abbot_mascot_8k
Hi everyone, Iām updating you on the issue with saving six files to the NAS. Two days ago, after changing the WiFi connection, I reset the camera network-only. And magically, recording to the NAS works. The software version remained the same. So a simple reset of the Hub G3 cameraās network settings solved the problem. For two days now, videos have been saving to my Synology without any problems.
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Has anyone in the UK been able to update to the latest version? Itās still not showing up for me.
In Germany too. My currently version is 4.3.4_0020.0013.
Iām having this same issue. I have a Terramaster F2-424 and it uses āSurveillance Managerā. My G3 used to be attached, but now I cannot attach it. I have NO idea what the user and password are. I have the IP address, which is static, and the port, but NOT the Path - where do I find that??? In the Eufy cam, itās right there for RTSP - the user, password and pass - just cut and paste. But it is NO WHERE on the Aqara G3 Hub cam settings. VERY Confusing! I have linked it to my NAS in the Aqara app, but need to add it to the Surveillance Manager to have it record to my NAS. HELP!!!
@arthornicroft It sounds like youāre facing some confusion with setting up your Aqara Camera Hub G3 with your Terramaster NASās Surveillance Managerāletās try to break this down.
First, regarding the NAS connection basics: For Aqara cameras (excluding G5 Pro), NAS support requires the camera, router, and NAS to be on the same local network, and the NAS must support SMB 2.0 or 3.0. Double-check that you entered the correct NAS account and password during setup in the Aqara appāthis is often the first culprit if folders are empty or connections fail.
You mentioned missing user/password/path details for Surveillance Manager. Unlike Eufy cams with RTSP, the Aqara G3 doesnāt support RTSP functionality, which might explain why youāre not seeing those familiar RTSP-style credentials in the settings. For NAS integration, the key is ensuring the Aqara appās NAS configuration (account, password, network) aligns with what your Terramaster Surveillance Manager expects. If the path is unclear, you might need to check your NASās documentation for default shared folder paths used by surveillance devices.
Since specific steps for Terramasterās Surveillance Manager arenāt covered in the reference info, if the above checks donāt resolve it, reaching out to Aqara support would be the most efficient next step. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
If you donāt have an Aqara Home account, please click here to create a ticket. They can help troubleshoot the NAS path and credential specifics for your setup.
Hope this helpsālet us know if you find a solution! 