My Aqara Camera Hub G5 Pro is supposed to store event-triggered videos on a ugreenNAS after recording them to the internal memory card. However, no videos are stored in “Memory Card Transfer” mode. The ugreen log contains the following entry every minute: Module: SMB Content: xxxxx//connect/ok/xxxxx.
In 24/7 mode, the videos are saved to the NAS every minute, but in memory card transfer mode, the videos are not copied to the NAS.
I previously had a Synology NAS. This worked without any problems there.
Does anyone have any tips on the correct settings?
@jkret It seems you’re facing an issue where event-triggered videos aren’t transferring to your ugreenNAS in “Memory Card Transfer” mode, even though 24/7 mode works and it previously functioned with a Synology NAS. According to the reference information, there is a known scenario where video files may fail to transfer to the NAS folder when using the NAS storage function with the Aqara Camera Hub G5 Pro. Since the specific solution for this mode isn’t detailed in the available resources, reaching out to customer support would be the best next step.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
