2026-03-20T23:00:00Z
Aqara camera hub g5 pro - The event-triggered videos are not transferred to the NAS anymore whereas the 24/7 mode do transfer videos to the NAS. The event-triggered video stopped working a week ago - maybe linked to the Aqara Home App update to version 6.1.3 ?? (updated a week ago).
Aqara camera hub g5 pro has full access to the NAS since the 24/7 mode is working and is also possible to delete older video files on the NAS from the camera / Home App.
Any recommendations how to fix this ?
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Hello @info1289
Restart the camera by disconnecting it from power for a while, reinstall the app, and clear the cache. If this doesn’t help, contact support at support@aqara.com
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I did not solve the problem - but I tried to format the internal storage in the camera - and it seems to solve the problem.
Thanks a lot for your feedback 
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!