Aqara curtain driver E1 died battery?

Aqara Products
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1

I have bought 10 curtain driver E1 around 2 years ago.
6 of them are still working fine, however the remaining 4 of them are not responding and not charging.
I have tried usb a to usb c cables, usb c to usb c cables. tried to plug into computers, power strips, or wall jacks. non responsive.
that 4 of them are just keep giving me some quiet clicking sound when the cables are plugged in, the reset button is not responsive at all no matter how long I am holding it. I also tried to let them charge for hours and see if it boots up, however it doesn’t.

the enclosure is so tightly sealed that I cannot open it up to diagnose.
it is very frustrating that the dying rate is 40%, which is ridiculous.
are there anyway to troubleshoot it or boot things back up so I can keep using them?

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

3

Hi there and welcome to the forum.it is so frustrating when this happen.in your particularly case there is not much to do in this case my be try to factory reset at least one by pressing 10 times in a row the power button see if that could help I know you mentioned that you have try to reset it but trying this way you do not loose nothing.also you should also contact Aqara support for more investigations.