I’ve got a D200i smart door lock with facial recognition. Normally, it should detect my face and auto-unlock as I approach the door, until a week ago, it’s not triggering at all. Although it works to add user. So far, facial identification in app settings: Trigger Method - Automatic Recognition, have tried to change it to manual and back to auto, but to no avail Sensitivity - Set to High. Tried medium and low and nothing happens. Dormant Duration - Set at 0s, tried other values as well but nothing. Updated the firmware to the latest version. Reset the device and added it again. Restarted my iPhone. Cleaned the camera and sensors. Tried re-registering my face. Still no luck — it’s like it doesn’t even register that I’m standing there until I manually wake it.
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
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