I have 5 Aqara devices (3 G100 cameras, 2 G410 doorbells). I have them set up on Apple Home (I added them on Apple Home by using the + and adding directly). I got them all about 6 months ago. Everything worked great until a few weeks ago when I started getting warnings from Apple Home saying that these devices had gone offline, and then about 15 minutes later, the devices come back on line. This happens many times throughout the day, and I haven’t figured out a pattern to it. I have several other non-Aqara devices on my Apple Home system, and none of them are having the same problem. Also, I’m not seeing any problems with the Aqara devices when I look at them in the Aqara main app. So, this seems to be some kind of connectivity issue between my Aqara devices and Apple Home. I’m wondering what advice you have for troubleshooting. Thanks.
The devices you are having trouble with in Apple Home are they Thread devices or WiFi devices?
What Apple Device is being used for your Thread Network Hub?
It all reads like a network issue and not a device issue.
Hello.Better question how many Apple devices do you have around your home?
I’m using a HomePod (2nd gen) for my hub. I am not sure the connection type being used to the HomePod. I followed the install directions for both the G100’s and the G410’s, and in both cases setting them up on Apple Home involved using the add device (+) on Apple Home and I never had to specify a connection type. So, whatever the default connection would be for these devices. I looked at various current settings through the Aqara app, and I can’t tell for sure what is happening. That said, I know all of the G100’s and G410’s are on my wifi (they have IP addresses). I’m just not sure how they are connecting to my HomePod.
I have a couple iPhones, a couple iPads, and a couple Apple laptops.
Also on my Apple Home set up are a bunch of devices I connect through a Hubitat home, a few Sonos speakers, and a TCL smart TV. None of these devices are reporting that they are going off/online, just the Aqara devices.
I was asking for how many Apple devices you have because on Apple home app you can chose one to be the controller but in your case since you have just that HomePod you should check the distance between all this cameras and your WiFi router also I suggest to take out you HomePod from power and wait a few minutes then plug it back and wait to all reconnect again.also make sure you HomePod and cameras have an good WiFi connection.