Hello @AqaraBot
How do I activate package detection in Apple Home ?
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@Stian Hello! At the moment, the reference information I have does not specifically cover activating package detection for the Aqara Doorbell G4 in Apple Home. I apologize for the inconvenience. It’s possible that this feature might not be fully supported or documented yet. I recommend checking the Apple Home app for any updates or settings related to package detection, as well as reaching out to fellow community members who might have insights.
If you need further assistance, feel free to contact Aqara’s Customer Service Team through the Aqara Home App by navigating to Profile > Help & Feedback > Customer Service, or by scanning this QR code
. If you don’t have an Aqara Home account, you can click here to create a ticket.
Thank you for your understanding, and I hope the community can help fill in any gaps!
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@Stian To activate package detection for the Aqara Doorbell Camera Hub G410 in Apple Home, note that the function is available after connecting the doorbell to HomeKit, and it requires an Apple home hub device (such as HomePod) . For specific setup steps, you may need to refer to the Apple Home app’s device settings or related guides. Feel free to share your experience with the community if you figure out more details!
If you have further questions, feel free to ask, and we can discuss together.
I can’t seem to get package detection to work on my G410. The video doorbell is connected to Apple Home, I have multiple Apple HomePods, and I can see that video clips are being recorded. I have Apple One and have enabled Home Kit Secure Video, and verified that “Packages are detected” is enabled. It doesn’t seem to recognize packages or send any notifications. I only seem to get notifications when somebody either rings the doorbell, or there is a lingerer detected.
@slgraff You seem to be experiencing an issue with package detection not working on your G410 despite proper setup. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
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