Aqara G100 camera misses recordings in apple HomeKit

Developer Hub
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1

I still have a lot of problems with missing recordings in apple homekit. I think 50% of the motions are not recorded. Please Aqara fix this.

2

@machielj It’s really annoying when motion recordings go missing in HomeKit! Let’s try these troubleshooting steps first:

  1. In the HomeKit app, go to the camera’s recording settings and confirm you’ve selected “stream & allow recording” (not “Detect Activity” mode).
  2. Check the Aqara Home app: Navigate to Accessories > [Camera Name] > Device Settings > Detection Settings > Motion Detection and ensure the “recording” toggle is turned on.
  3. Also, update your camera’s firmware and the Aqara Home app to the latest versions to eliminate potential software glitches.

This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.

If the problem persists, Contact the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:

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This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.