Hello.
I have 3 aqara g100 cameras in use.
They are great cameras, but I’ve noticed a problem: I’ve connected them to my apple homekit and dahua recorder via rtsp, and I’ve set stream 1 and stream 3 as additional streams, but the recorder stops recording the camera after a while unless I reload it through the app.
However, everything works smoothly in the homekit and aqara app.
How can I resolve this issue?
@bisquit2003 Hi there! I’m sorry, but I couldn’t find any information related to the problem you described in the reference materials. This situation might be a bit tricky to figure out alone. I encourage everyone in our community to chime in and share any insights or experiences they might have regarding this issue. Together, we might be able to find a solution.
If you have any suggestions for improvement or other feedback, please submit them through manual customer service feedback. This will help us gather more details and work towards enhancing our products and services.
Let’s collaborate and see if we can get this sorted out!
Hi there! I recommend contacting Aqara Support directly at support@aqara.com and including your video or a link to this forum post. They’ll be able to review the device logs and check what’s happening with the RTSP stream or the camera connection.
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We’ve been communicating since September 23, and there’s still no solution(
@AqaraOfficial do you thing you have have a look at this support request?