Aqara G4 video doorbell timeline missing

Aqara Products
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1

The camera no longer records on the SD card (although the health is normal) and I do not get any timeline although it is selected continuous record. I can only view live feed in both Aqara and Apple Home apps

Tried restart, tried changing settings

2

@raduandreibunea I’m sorry to hear about the issues with your Aqara G4 video doorbell. Let’s try to address the problem with the timeline and SD card recording:

  1. Check SD Card Installation: Ensure that the SD card is correctly inserted into the camera. Sometimes, improper installation can lead to issues with recording.

  2. SD Card Settings: Verify that the SD card is formatted correctly (exFAT or FAT32) and supports the required storage capacity (up to 128GB for the G4).

  3. Aqara Home App: Make sure the app is updated to the latest version, as updates can often resolve unexpected glitches.

  4. Camera Settings: Double-check the camera settings to ensure that “Continuous Recording” mode is correctly set. This is crucial for maintaining a timeline of recorded events.

If these steps don’t resolve the issue, it may be beneficial to reach out to the community for further suggestions or contact Aqara’s Customer Service for more personalized assistance. If you have any other questions or insights to share, feel free to keep the discussion going here!

3

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The new app version has adjusted the local video playback interactive interface of the G4 doorbell. Please refer to the screenshot I uploaded. I have marked the new timeline entry position in the picture with a red box

4

I also have this problem. It appears to have started after I upgraded the Aqara Home app. I’ve tried all the suggestions listed above. I don’t see the icons that appear in the above screenshot. Thanks for your help.

5

show me your App’s screenshot for me,friend

6

Hello, could you provide the APP version and screenshots of the problem

7

I have figured out what I was doing wrong. I didn’t realize that there is a new playback button that will bring up the video playback screen shown above. Personally, I prefer the old method of displaying the timeline. Sorry to bother you with such a trivial problem. Thank you.