Aqara G4 - weird Sounds after ringing

Developer Hub
, , , ,
1

Hi @aqara,

Can you tell me what’s going on with my doorbell?

After someone rings it, a loud and annoying sound comes directly from the doorbell, and it can’t be turned off.

The sound started suddenly, without me changing anything.

I’m using an M3 Hub and the doorbell in combination with the U200.

The issue has been happening for about three weeks now, as far as I can tell.

I also reinstalled the Door Bell, same prob again.

The doorbell is about a year old.

It would be great if you could help me out. It’s really annoying for everyone who rings the bell.

Thanks!

2

Good day @jan_stolzenberg , Your G4 makes very strange sounds, I have never encountered anything like this. I think you need to contact aqara support or wait for a comment here from the product manager. Here is the email of aqara technical support. support@aqara.com

3

Does the G4 doorbell connect with the Alexa app?

If it would have such a noise when it disconnect with Alexa?

4

Nope, no connection to Alexa.

5

@AqaraOfficial
Could you help me pls?

Thank you!

6

Mine has started doing this exact same thing a couple of weeks ago. I originally installed it about 17 months ago and it worked flawlessly up until it started making this noise.

1 Like
7

Sorry for the unpleasant experience, we may need you to provide your account for scraping the logs and further analyzing the reason, thank you！

8

I have the same sound emitting from my Aqara cameras when I view them via Alexa.

9

My G4 has stated doing similar, different sound, not quite as loud. Been working flawlessly prior to that

10

May I have your email address? So that Aqara agent can email you directly