Help please.
Aqara G400 doorbell works fine all the time I’m home, as soon as I’m outside of the LAN, I have no network detected on the Aqara G400, has been connected on WiFi and today through POE on a 1gbps.
Strangely it connects no problem on Apple HomeKit, at home or remotely.
I have three other Aqara cameras and they all work fine on Aqara or Apple HomeKit at home or remotely, connected to WiFi.
I did hope the POE connection would solve the matter but unfortunately hasn’t.
Thanks JC
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!