Aqara G5 audio controls

Aqara Products
1

Are there any audio adjustments available with the G5 pro? The sound is extremely tinny, high pitched and I cannot find any adjustments such as • Audio
• Noise Reduction
• Echo Cancellation
• Mic Sensitivity
• Speaker volume
• Hub Settings

2

You can adjust the camera volume under Device Settings → Camera Settings. You can upload MP3 files to play under Custom Audio. I haven’t found any other options so far.

Where exactly are you having problems? In the Aqara Home app when playing recordings, when using the voice function, when using RTSP or ONVIF?

1 Like
3

The issue is with live view within the aqara app…it is extremely high pitched almost squealing noises to the point where I have to turn the volume down to tolerate it. Because of this it is very difficult to hear dialogue etc while viewing the feed. I believe I read that certain controls were available or are available in different countries but I’m not 100%. It would make sense to be able to adjust some of the settings I mentioned in the original post but it appears I cannot. Thank you for your time

4

Does the whistling noise only occur when you are using Live View and in the same room as the camera? Does it also occur when you are in a different room with the doors closed?

5

So it happens whenever I use live view from where ever I am. The feedback you get when you’re in the same room and the camera is very different from this issue. It is across all cameras in my house. I have 5 E1’s and 8 G5’s which recently replaced a 15 camera Logitech system so it’s possible this is just the way it sounds on the aqara platform which is fine I was just looking for audio controls to help with this

6

That’s interesting because I have a G5 Pro (Wi-Fi version) and I don’t experience this noise, so it might not be a general platform issue. Since you mentioned having both G5s and E1s (which are Wi-Fi only), I assume you might have a mixed setup or fully Wi-Fi setup.

To help narrow this down:

  • Does the whistling/static noise ONLY happen in Live View, or is it also present in the recorded footage (internal storage / SD card / Cloud clips / NAS)?
  • How are your cameras connected? Are the G5s on PoE and E1s on Wi-Fi, or is everything on Wi-Fi?
  • Do you hear this noise on all devices (e.g., iPhone, iPad, Android)? Or is it specific to one device/phone?
  • Are you watching the feed via the Aqara App, or are you using Apple HomeKit (HKSV)? Sometimes HomeKit handles audio codecs differently.
  • Are all cameras on the latest firmware?