Hi I’m having constant issues with my G5 missing motion( missing cars going past my house so they aren’t little things)
I’ve reset my camera and changed motion frequency and everything I can think of. Apple home app however does pick the motion up.
The only thing o can think of is it’s the detection zones . Am I right in thinking it should pick motion in the zones highlighted in blue ?
@johnsond28 It sounds like you’re experiencing some frustrating issues with your G5’s motion detection. Based on the reference information, it seems that the detection zones should indeed be picking up motion, especially for larger objects like cars. However, since the Apple Home app is successfully detecting motion, it might be worth re-examining the setup of your detection zones in the Aqara app to ensure they are configured correctly.
Unfortunately, I don’t have specific details on the G5 model, but here are a few general tips that might help:
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Detection Zones: Make sure that the detection zones are set up correctly and cover the areas you expect to monitor. Sometimes, adjusting the zone sensitivity or size might help.
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Re-calibrate: If you haven’t already, try re-calibrating the zones to ensure that they align with your monitoring needs.
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App Settings: Double-check both the Aqara and Apple Home app settings to make sure they are consistent in terms of motion detection features.
Since this is a technical question and no specific G5 details are available in the reference information, I would recommend reaching out to Aqara support for more personalized assistance. Also, if you could share any additional insights or settings you’ve tried, it might help the community provide more targeted advice.
Please feel free to continue the discussion here, and hopefully, we can work together to figure this out!
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I’ve spoken to support and they have requested for me to send the device back for testing
I’ve sent 2 videos via email so they can see the issues I’m getting.
I’m now having issues within the Aqara app as well as the Apple Home app
@johnsond28 Please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
