Hi everyone,
I’ve set up three Aqara G5 Pro cameras to record continuously (24/7) to a NAS. The NAS is simply a Samsung T5 SSD connected to my Mac mini (M4 Pro chip).
The issue I’m facing is that all recordings suffer from noticeable stuttering – the video constantly freezes and unfreezes. This happens with both the Wi-Fi and PoE versions of the G5 Pro.
A few details:
- My network speeds are solid, so bandwidth shouldn’t be the problem.
- The Samsung T5 SSD should have more than enough write speed for the cameras.
- The stuttering occurs whether I record from a single camera or all three simultaneously.
Has anyone else experienced this when using the “Record to NAS (24/7)” feature? If so, did you find a workaround or solution?
Any suggestions or insights would be greatly appreciated.
Thanks in advance!
@thomasjanus Thanks for sharing your experience and detailing your setup—those specifics really help narrow things down. The stuttering issue you’re encountering when recording 24/7 to a NAS with your G5 Pro cameras is definitely frustrating, and you’re not alone in wanting smoother performance.
A few things to note from current troubleshooting resources:
- The G5 Pro doesn’t natively support 24/7 recording; continuous NAS storage is being developed and isn’t fully implemented yet. Right now, most users rely on event-based recording rather than true 24/7 continuous streams, so some stuttering or instability may occur when attempting full-time recording to a NAS.
- When using the NAS feature, it’s important that your camera, router, and NAS (in your case, the Mac mini setup) are all on the same local area network. Also, ensure that your NAS supports SMB 2.0 or 3.0 protocols, and that account credentials are entered correctly.
- File naming and time zone sync don’t affect playback or stuttering, but recordings are timestamped according to your family time zone settings.
Since your network and drive speeds seem sufficient, and you’ve tested with both Wi-Fi and PoE, it’s likely the issue relates to the current state of 24/7 NAS recording support. If you haven’t already, make sure your Aqara Home app and G5 Pro firmware are updated to the latest versions, as improvements are ongoing.
If you’d like to share more about your NAS configuration (e.g., protocol settings, folder permissions), others in the community might have additional insights or workarounds. Your experience is valuable, so please keep us posted if you find anything that helps!
If you have specific suggestions or would like to request improvements, feel free to submit feedback through manual customer service channels.
You mention that G5 Pro does not natively support 24x7 recording to a NAS but it is a setting that I can obviously choose. I am on the latest Camera firmware and Aqara Home app firmware swell.
The Mac mini is on the latest MacOS 26 with SMB file sharing.
The SSD is connected to the Mac mini via USB-C.
I get write speeds of over 500MB/s.
Is there anything else I can try or is this a bug in Aqaba’s 24x7 NAS recording implementation?
@thomasjanus Thank you for sharing these additional details about your setup—they’re very helpful for troubleshooting. Regarding your question: while the G5 Pro allows you to select continuous (24/7) NAS recording in the settings, according to current documentation, true 24/7 NAS recording isn’t fully natively supported on the G5 Pro just yet. Aqara is actively working on this functionality, and improvements are expected via firmware updates, but at this time, users may still encounter issues like stuttering when attempting round-the-clock NAS recording.
Given that your firmware, app, and network environment are all up to date, there aren’t further recommended tweaks beyond ensuring your devices are on the same LAN, using SMB 2.0 or 3.0, and verifying account permissions. The high write speed of your SSD and your Mac mini’s robust specs are more than sufficient, so hardware bottlenecks are very unlikely.
The stuttering you’re experiencing does appear to be an implementation limitation rather than a configuration error on your end. If you have specific suggestions or would like to see improvements, you’re encouraged to submit feedback through the manual customer service channels so your experience can be registered.
If anyone else in the community has managed a smoother experience or found a workaround, please feel free to share! Your insights and continued feedback are valuable to everyone navigating similar setups.