Aqara H1 EU with ground overheating randomly at night

Aqara Products
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1

Hello everyone!

I have 15+ Aqara H1 EU switches bought in 2023 and one is sending message of overheating although this one is in a shed, next to another one controlling different lights

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Having them ignored (as I tend to get this often on the G4 video doorbell due to direct Sun light) I notice that the switch defaulted to an earlier software version (although this one and the rest were updated to the most recent one) and gave me the opportunity to update it again.
When doing so it got stuck at 3% and froze there.

Now it is offline … any recommendation?

I have 21+ overall Aqara accessories and I’m pretty disappointed on how often they break and poor quality on customer support fix solutions.

2

@raduandreibunea I’m sorry to hear about the issues you’re experiencing with your Aqara H1 EU switch. It sounds like a frustrating situation, especially with the switch going offline and freezing during an update.

Here are a few steps you can try to resolve the issue:

  1. Check Proximity to Hub: Ensure that the switch is not too far from the Aqara hub. Sometimes, distance can affect connectivity and cause devices to go offline.

  2. Network Issues: If the Aqara hub itself also experiences connectivity issues, it might be a network problem. Consider trying another Wi-Fi network or creating a hotspot with your phone to see if the switch can reconnect successfully.

  3. Firmware Update: Since the switch defaulted to an earlier software version and the update froze, try updating the firmware again after ensuring a stable network connection.

  4. Reset the Switch: If possible, perform a factory reset on the switch and try reconnecting it to the hub.

  5. Contact Customer Service: For further assistance with the overheating alerts and connectivity issues, please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code:

    Customer Service QR Code
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    . If you don’t have an Aqara Home account, please click here to create a ticket. I apologize for any inconvenience this may have caused.

Feel free to share your results with the community, as your experience could help others facing similar issues.

3

Hi, could you please provide me with your Aqara account? I’ll ask our engineer to take a check.