Aqara Hub M3 adds always Radiator Thermostat in Apple Home

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1

I connected my new Aqara Hub M3 to my Apple Home network via Matter, which immediately added two ‘Aqara Radiator Thermostat E1’ devices to the network that I don’t have and don’t need. Unfortunately, I can’t deactivate them, even though I’ve removed the hub several times, deleted it with a factory reset, and then added it again. The devices reappear every time. I can’t remove them individually in Apple Home, only hide them. Is there another way to delete them?
Regards Habib

2

Hello, welcome to the forum. You may have been sold an M3 gateway from a kit that included E1. Now they are tied to your home by default. Open the M3 gateway and remove them from the home.

3

Hi, thanks for your support, but there is ‚t any device in the hub themself, it is shown only in apple home after I connect them with matter to it.

4

IMG_9971
IMG_99711206×2622 220 KB

These are all registered devices to my hub

5

And this are the details of the „added“ radiator thermostats

IMG_9972
IMG_99721206×2622 223 KB

6

What does it show here?

IMG_20260103_213708
IMG_20260103_213708864×1872 194 KB

Screenshot_2026-01-03-21-35-51-025_com.lumiunited.aqarahome.play
Screenshot_2026-01-03-21-35-51-025_com.lumiunited.aqarahome.play1080×2340 148 KB

I think you need to delete them with the Aqara home program.

7

Hi, that screenshot is my output of that page you asked for. I‘ve in that hub only my 4 smoke detectors. Not more.

8

„Untergeordnete Geräte“ means in german „child devices“

10

I don’t know, maybe these radiator thermostats are factory-installed as a Kit. That’s why a factory reset always sees these thermostats. I suggest contacting support to have them removed from the M3.

11

Thank you very much for your tip. I just wanted to make sure I hadn’t overlooked anything, as this is my first Aqara Hub. I will contact support.

Regards
Habib

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