Hi,
Just wondering if somebody here got any experiences with Alexa family and Aqara locks. The issue I am facing is that we have several Alexa profiles for me, my wife, etc. While they are connected as a Amazon family and can access lists and media, etc. Devices seem to be tied to a single profile, i.e. the lock is in my profile and I can see it and access it through Alexa, if my wife tries with her profile active, Alexa won’t know the device.
I understand that this is an Amazon issue, just wondering if somebody here found a way around that.
Regards Bjoern
@rodemund Hi Bjoern,
It seems you’re running into a common issue with smart home devices when using multiple Alexa profiles. Currently, Aqara locks, like many other smart home devices, are typically linked to a single account or profile on Alexa. This can indeed be a challenge when trying to manage devices across different family member profiles.
Unfortunately, from the reference information provided, there’s no specific workaround listed for this issue. However, here are a few suggestions that might help:
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Shared Amazon Household: Ensure that your Amazon Household settings allow sharing of smart home devices. This feature can sometimes help in managing devices across profiles.
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Routines and Groups: Try setting up routines or groups that include the lock. Sometimes, setting the routines under a shared family profile can offer some access flexibility.
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Contact Amazon Support: Since this is more of an Alexa platform limitation, reaching out to Amazon’s support might provide additional insights or future updates that could address this.
I hope these tips can help you find a workaround. If anyone else in the community has faced similar issues and found a solution, feel free to jump in and share!
Warm regards,
[Your Name]
@rodemund Hi Bjoern, thanks for sharing your experience with the Aqara lock and Alexa family profiles. It sounds like a tricky situation—while we don’t have specific guidance on workarounds for Alexa profile sharing with Aqara locks in our current resources, it’s helpful to hear about this challenge. Since device access in Alexa is often tied to the primary linked account, other community members might have found creative solutions, so hopefully someone can chime in with their own tips!
If you’d like to provide feedback or explore further, feel free to reach out to our customer service through the Aqara Home App (Profile>Help&Feedback>Customer Service) for more personalized assistance. Thanks again for contributing to the discussion—your question might help others facing the same issue!
(Note: This response is based on available information; for the most accurate details, community insights or direct support may be helpful.)