Aqara U200: Bolt is retracted during calibration, but not during operation

[tobias_claren]

Hello.

The bolt is retracted during automatic calibration and the door opens, but nothing happens after scanning the fingerprint or entering the code.
The key remains in this position after calibration.
Is the U200 defective?
What can I do?

Thanks.

[Naomi]

You might need to contact Aqara agent see if it is a defective items

[KinseyCreateGoods]

@tobias_claren

The bolt is retracted during automatic calibration and the door opens, but nothing happens after scanning the fingerprint or entering the code.
The key remains in this position after calibration.
Is the U200 defective?
What can I do?

Hello, Could you share some pictures or a clip of you door lock?