Good day, for a few days now there has been a problem with manual unlocking and locking of the lock. Manual/automatic recalibration does not bring positive results. The problem does not occur with the application and the keyboard. Please let me know what steps I should take to eliminate the problem.
Hi ,Thanks for let us know. May I ask what firmware version you are using now? Also got some pics of the door locks?
If you can provide us with your e-mail address, our customer service team will be able to provide you with more direct service.
Hello ,
I also have a small problem with the u200, I think I have the same problem, the problem is this:
- When I close the door through Home Assistant it goes a little empty as if it were sliding inside the door handle then it closes.
I did a subsequent recalibration it worked a little and then it started doing the same.
Firmware is : 3.0.0_0077
Thank you.
Thanks for letting us know. I’ve share this comment with our team
Hello, disassemble the lock and see if everything is fine with the lock adapter. Such work (scrolling) is possible when the adapter is broken.