Hello,
We are collecting feedback to urge Aqara to solve the problems encountered starting from the v80 firmware version. Such problems include unlocking malfunctions, jams and failed calibrations, among others. It is surprising and worrying that a company of this caliber has not yet addressed and solved problems of such gravity after several months.
I have it also, it wont open completely, jammed, won’t auto lock
I am also experiencing this issue, as many Aqara users are reporting problems with the retracting latch and, occasionally, the cylinder.
I also posted about this, there’s a beta firmware that fixes these problems apparently. I was told to contact support with video proof to get the beta software
It’s not like that at all, I have the beta version v84 and it has the same, if not worse, problems. There are no internal betas. And the assistance is bad because they procrastinate and don’t give real solutions.
I sent a lot of evidence of the problem, videos, photos, diagnostic logs. But nothing, they didn’t tell me anything.
I haven’t tried the beta so can’t comment on that but I guess i won’t bother then. With mine sometimes it works sometimes it doesn’t, sometimes it won’t lock and il have to unlock and lock again, but sometimes it will lock after that. It seems to forget its position or something
I’m also unable to calibrate the lock.