Hi Aqara Team,
My Aqara U200 smart lock appears to have received a firmware update, which I can see in the logs. Unfortunately, since that update the lock has become completely unresponsive.
There are no lights on the lock, and the keypad is no longer connecting or responding. Prior to the update, the lock was working perfectly without any issues.
See the video. Note my internet speed it 1GB there is no way the issue related to my internet.
Please help me team
Hello, sorry for the bad experience. Please contact support regarding your issue.
Oh , seems there’s a bigger problem- did you removed the battery? Maybe check if all the connectors are in right place from the battery on the lock unit.
But contact the support is definitely a good idea
Yes, please reach out to the Aqara support. Fingers crossed this issue can be fixed quickly
Hi all,
Quick update: last night I tried charging the battery for about four hours, but it kept showing as charging and wouldn’t power on.
I then swapped it with the spare black battery that came with the AA battery pack, but that didn’t work either. So I put the original battery back in and, believe it or not, it started working again later in the night. At least there was finally some sign of life!
This morning I checked it again, and now it’s working perfectly fine.
Very strange, but I’m happy it’s up and running again. Thanks everyone for the support and suggestions!
U200 i think one of the best so far i have every seen
Great it’s working again! You checked the pins?
Yeah but you still need to report that issue sow aqara investigate it as that is not an normal behavior from an smart lock as my be next time you will stay out without getting in your house.this smart locks should work perfectly even after an firmware update.
I have already reported to aqara uk support
Agree
