Hi, I’m trying to connect my Aqara u300 to HomeKit with the matter code but all the time I get the message of connection fail. I have an Apple TV and already other matter devices paired. Do you know what could be the issue?
@eze280 Hi there! I’m sorry to hear you’re having trouble connecting your Aqara U300 to HomeKit. Let’s see if we can work through this together.
First, ensure that both your Aqara U300 and your Apple TV are on the same Wi-Fi network. Devices need to be on the same network to communicate effectively. Also, double-check your Wi-Fi router settings to make sure AP Isolation is not enabled and that mDNS functionality is active, as these can sometimes prevent proper communication.
Next, try restarting both the Aqara device and your Apple TV. A simple restart can often resolve temporary connection issues. Make sure the Aqara device is in pairing mode; you can usually do this by following the device manual.
If you’ve already checked these and the problem persists, consider using the Aqara Home app to pair the device directly. It’s a handy alternative if the Apple Home app is giving you trouble.
Lastly, if none of these steps resolve the issue, you might want to reach out for further assistance. Please contact the Customer Service Team via the Aqara Home App by going to Profile > Help & Feedback > Customer Service or by scanning the QR code below for efficient support:
I hope this helps, and feel free to share how it goes or if you have any other questions!
I have similar issue with my HomePod and Aqara Hub M2 and Doorbell G4. Looks like last update broke smth with accounts binding. I already reported that to support, but no real reaction
In addition to the network issues and version requirements mentioned above, please add information about the Matter code.
Matter code on the device can be used at first time. If you have connected a matter eco-system like Aqara with M3 or Alexa with Echo, please find matter code in Aqara App or Alexa App.