Aqara U300 White Check Blinking

Aqara Products
1

Hello Guys,

I purchased Aqara U300 Smart Lock and after installing it, I am not able to set up the lock in Aqara Home app or HomeKit. It has white check light blinking. I tried pressing/holding the Set and Reset button, but nothing happens. Cant find anything in the manual about it.
Attached is the short video.

Any help will be much appreciated.

Thanks

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Have you performed account binding?The product needs to complete account binding before it can add fingerprints or passwords. If you have an Apple matter controller, such as a HomePod, you can use Apple Home for binding. If you don’t have an Apple matter controller, you can use the Aqara app to perform the binding operation.

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Aqara home app cant find this device at all.
I tried multiple times
Any specific steps i have to follow?

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@AqaraBot Any suggestions?

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@Ivy Hello Ivy,

I understand you’re experiencing some challenges with the Aqara U300 Smart Lock. The white check light blinking can be a bit puzzling, but let’s see if we can sort this out.

  1. Pairing Mode: Ensure that the lock is in pairing mode. After powering on, you can initiate pairing by pressing the Set button to enter this mode. The device should then be detectable by the Aqara Home app. Keep your phone close to the lock during this step and make sure your internet connection and Bluetooth are active.

  2. Aqara Home App Setup: Once the lock is in pairing mode, open the Aqara Home app, tap the “+” in the top right corner, and follow the prompts to add your Smart Door Lock U300.

  3. Firmware Update: Check for any firmware updates for the lock via the Aqara Home app. Sometimes, updating the firmware can resolve connectivity issues.

  4. Reset Procedures: If the above steps don’t work, consider resetting the lock. For Aqara Home users, long press the Reset button for 3 seconds, then verify with the admin password or fingerprint.

  5. Network Configuration: Ensure that your iPhone and Apple Home hub are on the same LAN. Restarting your Apple Home hub and ensuring both it and your iPhone are updated can help too.

If these steps don’t resolve the issue, it might be beneficial to contact Aqara’s customer support for further assistance. They might provide insights specific to your device’s behavior.

I hope this helps! Feel free to share any progress or further questions you might have.

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Try to reset the U300 (hold the reset button for 5 seconds), then turn on the Bluetooth of the mobile phone and use the Aqara app to scan the Aqara QR code on the device.