Aqara W100 - firmware update in Zigbee mode?

Aqara Products
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Hello, is it possible to update the firmware of the Aqara W100 in the Aqara home app when i have set it to Zigbee mode?

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@merdok87 Hello! Yes, you can update the firmware of the Aqara W100 using the Aqara Home app when it is set to Zigbee mode. Once your device is connected in the app, you can check for any available firmware updates to ensure your device is running the latest version. This helps maintain optimal performance and access to the latest features. If you have any more questions or experiences to share, feel free to continue the discussion!

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But i am not able to add it to the app anymore. When i got the device then i switched it to Zigbee mode and now whenever i try to add by searching for devices nothing happens…

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@merdok87 I’m sorry to hear you’re having trouble adding your Aqara W100 in Zigbee mode. Let’s see what we can do to resolve this. Based on the reference information, here are a few things you might want to try:

  1. Ensure Pairing Mode: Make sure your device is in pairing mode. You can do this by pressing and holding the device’s function button for a few seconds until the indicator light starts blinking. This signals that the device is ready to be paired.

  2. Check Hub Connection: Ensure that your Aqara hub is online and within range of the W100. It should be on the same network as the device.

  3. Reset the Device: If the device is not responding, try resetting it by holding the function button for about 10 seconds. After resetting, attempt to add the device again.

  4. Interference Check: Make sure there is minimal interference from other devices that might affect Zigbee connectivity, such as Bluetooth or Wi-Fi signals.

  5. Proximity to Hub: Ensure that the W100 is as close as possible to the hub during the pairing process to avoid any connectivity issues.

If these steps don’t help, it might be a good idea to reach out to Aqara’s Customer Service Team for further assistance. You can contact them via the Aqara Home App by navigating to Profile > Help & Feedback > Customer Service, or by scanning the QR code below for efficient support:

Customer Service QR Code
Customer Service QR Code400×400 9.45 KB

If you don’t have an Aqara Home account yet, please click here to create a ticket. I hope this helps, and feel free to keep the discussion going if you have more questions!

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Hello @merdok87
The w100 device in Zigbee mode can be updated via the device settings

IMG_7898
IMG_78981179×2556 203 KB

or via the profile tab in the Aqara home app
IMG_7898
IMG_78981179×2556 203 KB

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Same Software here. I got mine today

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This is the latest available firmware, we are waiting for more updates

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I forgot to mention that i do not have an Aqara Hub and the device is connected to Home Assistant using Zigbee. I was expecting that with that setup i am still able to update the firmware using the Aqara Home app using Bluetooth?

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I’ll check it tomorrow and write about it.

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Check my Posting here in the developer segment. There is a Translation mistake in the german sector. Maybe u can push it to your develoment team. I also wrote them an Email :v:

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