I have two H2 wall outlets installed in two separate rooms. From time to time, both turn off in completely unpredictable moments (separately, not synced). It is not very often, happened maybe 4-5 times in two months period. However it happens for both units, so I doubt it is connected with failure of device.
All times when it happens it was during low (20-30W) or no-load on the outlet. Never happened while using like 60+ W.
Chat GPT says it might be connected with zigbee network interference, but for example it never happened for my Aqara Smart Plug, which I am using much longer than those outlets. Any ideas?
Hello, I had this problem with switches, Aqara specialists searched for a long time. The reason was in the monitoring settings that the app has. The function “turn off the light when it’s daytime” was turned on. Check this function yourself, maybe your sockets are there.
This app started spontaneously, this action is not displayed in the automation event log.
Thanks, but I don’t have this Energy saving even enabled, so I guess it is not that direction.
Those turns off were completely random, it happened during the day, during the evening and during night. Those sockets don’t have any automation assigned, charging protection is not enabled and there is no way that my devices exceeded maximum power. It is like 100 W maximum for one and maybe 250 W for the second.
Now I recall that one time my T1M lamp turned on without any reason. But it was only once in like 4 months, and I have 4 of those lamps. Is it really possible that it is some zigbee interference?
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Unfortunately, this is not that, I haven’t found those sockets mentioned anywhere in energy saving area.
One additional comment: few weeks ago there was a firmware update for those sockets, but it did not change a thing for that particular issue: turning off happened both prior and after last firmware update.