Hi everyone,
I’m having an issue with my Aqara Smart Video Doorbell G4 and would appreciate some advice.
When someone presses the doorbell button, the indoor Chime Repeater rings normally, but the outdoor unit (G4 itself) remains completely silent. There is no “ding-dong” or confirmation sound outside, so visitors don’t know if the bell is working.
Any help appreciated.
Firstly please check you do not have any automations that override the standard setup for the doorbell ringing on the external unit.
Secondly and I have to make a guess here as i do not own a G4 anymore but i’m sure there are volume levels for both the internal unit and the doorbell unit, please confim these are set accordingly.
Third, please check you are not using any custom MP3 to play on the external unit and somehow the MP3 does not exists.
If all else fails you could try a full factory reset.
I hope any of this helps.
Dave
I didn’t know that the G4 could also ring.
Since only the repeater rings with me