Awesome response to replace latch u100

Aqara Products
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Hi, new here and happy to share the awesome experience with customers service… I contacted them about the latch failing and they quickly respond and sent the replacement part… happy to see the lock working again!

Thanks

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Thanks for the positive feedback of the support help @silviagono

I also had great experience and got help with the support- only sometimes it’s little annoying to get only one response per day

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!