Hey all! I wanted to share a wonderful experience I had with Govee’s customer support team. A few months ago, I purchased one of their RGB Basic strips during a sale. At the time, I wasn’t fully aware of the difference between RGB and RGB Basic, but I thought it was a great deal at $18 for a 100ft strip. After setting it up, I was really excited to see it in action. However, after just one month, the strip started to rip, which was quite disappointing. I wasn’t very happy about it, so I decided to buy another one to cover the areas where the paint was peeling off. Unfortunately, I couldn’t get a replacement since I couldn’t find the order number. Fast forward to a few days ago, while organizing some wires, a large part of the new strip stopped working. I was really upset, but I decided to reach out to Govee’s support team by filling out their “Report an Issue” form. To my surprise, after only 5 days, I was approved for a new strip and it arrived quickly! I’m so happy that not only does Govee offer top-notch products, but they also care deeply about their customers’ experience. A huge thank you to Kathy from the support team for her help! Your assistance is greatly appreciated. If other companies knew about Govee’s unbeatable replacement service, they would be in absolute awe. Again, thank you Govee! You guys rock! 