For some reason, all of my devices are showing as offline with the red broken link icon. I have reset my router and my m3 hub (which is showing online) but it doesn’t fix the issue. All the devices also are no longer showing in the Apple home app since this.
They all went offline around the same time. If I set my device to LAN control, then it works fine.
I’m so confused. I work in tech and even I can’t figure out why they aren’t working. There has been no connection changes to my router or ISP.
1 Like
Have you tried turning on/off LAN Control in your Profile settings?
Yes when that’s turned off, I get the broken link. When it’s on, it’s fine.
So it looks like there is some problem with connection to Aqara cloud. Either there are some problems with the cloud or your ISP or your home network has some issues with connection to the Aqara cloud.
How long have you been having this issue?
For over a week - I only noticed it today. I’ve not have any changes to my router
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
