I am subscribed and it still shows the subscribe button.
I am subscribed to the unlimited camera plan.
@Sonja Preview is completely broken.
AI person detection set off my alarm a few times today when clearly there was no one in the home. I ended up turning off person detection on the G3.
Also Aqara app keeps on closing in the background when I leave the app for 15 seconds. Many times i was naming the device and I went to the notes app to get the name to copy over and I would have to relaunch the app. This has been extremely annoying.
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The subscribed button has always been like that and never reflects the current account status. I have no idea why but It’s not just you or your account.
It does need fixed.
Regarding the issue of false human detection alerts, could you please send us the video privately so we can take a look? Additionally, please help us confirm your AI firmware version number, as we have a new version available that we can push to you.
Thank you very much for your suggestion. I am the product manager in charge of the Home Guardian . We are already planning to link user subscription status with the button, and this feature will be launched soon.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
