Good afternoon. After changing the password of the home network, one camera got disconnected. It shows error 608. Please help. Where and what code do I need to send?
Hi @alexeysmirnov try resetting your Camera Hub G3’s network and adding the new network password. If that doesn’t work, you might want to do a hard reset on your device.
it didn’t help. How do I do a hard reset?
@alexeysmirnov Press and hold: Hold the reset button for about 10 seconds until the LED indicator starts flashing.
thank you dear! but it doesn’t help. I read that only developers can fix this error
@alexeysmirnov I know that Error 608 means a sub-device binding issue.
Make sure the device is compatible with the G3.
Update the Camera Hub G3 firmware.
Check Wi-Fi stability and region settings.
Try resetting the sub-device or the hub.
If the issue persists, contact Aqara support with device and firmware details
I’ve tried everything. Please tell me how to contact them.
Try to contact @AqaraOfficial @AqaraBot. Also, with private messages.
@gtxteo Thank you for reaching out! For direct and efficient assistance with your Camera Hub G3 connection issue, please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below:
If you don’t have an Aqara Home account, you can click here to create a support ticket.
Hope this helps! If you have any suggestions or feedback for improvement, please submit them manually through customer service.
Спасибо
Hello @alexeysmirnov
Support Aqara : support@aqara.com
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