While I am using device never update new version I need to reset all than I can do update sometimes. I wonder its just me or ?
@alpre It sounds like you’re having trouble with your Camera E1 not updating to the new version unless you reset it—frustrating indeed! To help troubleshoot, you might want to first ensure you have the latest version of the Aqara Home App installed and check if the device firmware is up to date. Sometimes updating the app first can resolve compatibility issues that prevent firmware updates from going through smoothly.
Have other Camera E1 users experienced similar update hiccups, or found alternative workarounds? It’d be great to hear more about your experience—feel free to share any additional details (like if the update gets stuck at a certain percentage) and let’s see if we can figure this out together
Yes. It’s been happening to me for a couple of months now. Currently E1 camera is on 4.3.6_006. When checking for updates, I’m told that 4.3.8_0012 is available. When I click on “Upgrade” it goes to downloading, shows 0% progress for a time. Then returns “Unknown error (993005)”. After that, it won’t even attempt anymore until I let it sit for a while.
I’ve tried everything under the sun and it won’t upgrade to the latest firmware.
@tjharais It sounds like you’re encountering a frustrating firmware update issue with your Camera E1—error 993005 and stuck at 0% is definitely not ideal! While the exact error code (993005) isn’t directly listed in the reference info, similar firmware upgrade hurdles often relate to network restrictions.
For starters, you could try updating the camera on a different network—like setting up a personal hotspot with your phone (ensure it’s on 4G) and connecting the camera to that temporarily. Sometimes firewalls or router settings block the update download, so checking if any network protections are enabled and disabling them might help too. Also, a quick power cycle—unplugging the camera for 2 minutes, then plugging it back in—could refresh the connection and let the update proceed.
Have you tried these steps yet? Let us know if they help, or if you notice any new details (like if the progress bar moves at all) so we can keep troubleshooting together! This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.
My E1 is on 4.5.20_0002.
Hello, welcome to the forum. Please contact support.
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Hi
Did you enable Beta version update ?
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Sadly, this worked! Using my cell hotspot, and putting the camera on that network, I was able to download and install, the next two updates on the E1.
Now mine is on 4.5.20_0002 as well. 
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