Camera G2H in the Aqara app

Aqara Products
1

I’ve an Aqara G2H camera, but I can’t getting it in the Aqara app, only in HomeKit. What can I do about it?

2

@mausje68 If you’re having trouble getting your Aqara G2H camera to appear in the Aqara Home app, here are some steps you can try:

  1. Add the Camera to the Aqara Home App: Make sure to add the camera directly through the Aqara Home app. Open the app, tap “Home,” then tap “+” in the top right corner to enter the “Add Device (Accessory)” page. Select “Camera Hub G2H” and follow the instructions to add it.

  2. Check for HomeKit Compatibility: Sometimes, Aqara Zigbee child devices need to be connected through a specific Aqara hub. Ensure that your hub is connected to the Apple Home app, as this might affect visibility in the Aqara app.

  3. Network Connectivity: Ensure both your camera and smartphone are connected to the same Wi-Fi network. This is crucial for proper communication between devices.

  4. Firmware and App Updates: Make sure both the Aqara Home app and the camera firmware are updated to the latest versions to avoid any compatibility issues.

  5. Restart Devices: Sometimes, simply restarting the camera and the app can resolve such connectivity issues.

If the problem persists, it might be beneficial to contact Aqara support for further assistance, as there could be issues related to device compatibility or firmware that need addressing.

Feel free to share more about your setup or any error messages you encounter, so we can assist you further!

3

Could be the problem that this is the Chinese version and my region is set on other?

Sincerely,

Maurice

4

@mausje68 Hi Maurice,

Yes, the region setting can indeed affect device compatibility and visibility in the Aqara Home app. If your camera is a Chinese version, it might be configured to work only in the China Mainland region. You can try changing the region setting in the Aqara Home app to China Mainland and see if that resolves the issue. Remember that this might affect other devices or features that are region-specific.

If you continue to face challenges, reaching out to Aqara support would be a good step to get more region-specific advice.

Best regards!