Hi all. I am new to the Home/Aqara ecosystem. I have had the above camera for about 4 months, purchase from the Apple Store, and I have consistently had connectivity issues. It keeps going off line and off the app. I hear it announce the reset function, despite reset not being pushed, which explains the disappearance from the Aqara app, but not why it does it. I was previously on starlink 2.4 (also tried 5), where it would barely last a day before disappearing, but I am now on fttp and it lasts about 3 days before resetting. I have manually reset everything many times, but nothing fixes it. My download speed ranges from a pathetic 10mbps to an impressive (for my state) 550mbps. Does anyone have a fix for this (it does have the late’s firmware)?
- Check Power Supply: Ensure that the camera hub is plugged in and receiving power. Check for any power indicator lights to see if it is on.
- Restart the Camera Hub:Unplug the camera hub from the power source, wait for about 10 seconds, and then plug it back in. This can help reset the device.
- Check Internet Connection: Make sure that your internet connection is stable. Check if other devices connected to the same network are online.
- Reboot Your Router: Sometimes, restarting your router can resolve connectivity issues. Unplug it for about 30 seconds and then plug it back in.
- Check Network Status:If your camera hub is connected via Wi-Fi, ensure that it is within range of the Wi-Fi signal. If necessary, move it closer to the router.
- Look for Firmware Updates:Ensure that the firmware of your camera hub is up to date. Use the manufacturer’s app or website to check for updates.
- Inspect Cables and Connections:Examine any cables connected to the camera hub for damage or loose connections.
- Check the App/Software:If you’re using an app to control the camera hub, ensure that the app is up to date. Try closing and reopening the app.
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Hi Naomi. I have done all this many times, but I will go through the list on what I have done again.
- On, and doesn’t go off unless there is a power disruption (but that shouldn’t reset it…should it?)
- Reset (about 10 times now)
- Starlink dropped out sometimes, but the camera reset every time. We now have fttp and it is still resetting.
- Rebooted router…again with same result. Purchased a tp link (expensive) router to “fix” the issue, but alas, it is still happening.
- The router is 6m away with no walls in between.
- Firmware is up to date
- New cables
- Aqara app is working and so is Apple HomeKit. When it resets, both apps lose the connection with the camera and I need to reinstall it. This has happened countless times now, so I suspect the camera may be faulty.
Normal operations from other products allow for dropouts and power failure, they just auto join when it is all restored. I have been sitting near the camera and I have heard it say…resetting, without a power failure, and checking the internet when I hear this, it was working, as was the router (I was on my iPad at the time). Do you have any other suggestions on how to fix it?