Hi All, I need your assistance, please. For some reason my Camera Hub G3 doesn’t work, I’ve check the power supply and it seems like it’s ok but no lights on the camera!
Have you tried another power supply? G3 needs up to 1A of current. And in case of USB power supplies - the internal power regulator can break and the supply will limit the current to 500mA. Your phone will charge when you plug it in (but slowly) but other devices will not work.
The USB power supply actually has a microchip that “negotiates” charging voltage and maximum power. If it breaks, it defaults to the standard USB power (5V 500mA) to protect plugged devices
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Hello, welcome to the forum. I recommend checking the kit, power cord + power supply. Take any kit that you have in use.
Additional question, is the power cord original. This can also be one of the problems.
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Try holding the button (the one with the white ring) for 10 seconds and try to add it in the app again
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I’ve tried holding the button (the one with the white ring) for 10 seconds and followed your recommendations, but unfortunately it still didn’t work.
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
Hi there,
Thank you for your message. However, I would like to clarify that the issue has not been resolved yet. I am still experiencing the same problem, and I have not received a solution through email support so far.
Therefore, I kindly ask you to keep this topic open on the forum until the issue is fully resolved. I’m also happy to provide any additional information if needed to help move this forward.
Thank you for your continued support and assistance
Hi, have you tried 10 quick taps?
I did several times with no luck 
Hello, please contact support.