Camera not visible for family member

Aqara Products
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1

My G5-Pro-PoE camera is visible in the Aqara app as well as in Apple Home.
My wife is family member in iCloud+ as well as “resident” in the Apple Home app. But she can see the camera only in the Aqara app, but not in her Apple Home. How to solve this?

2

@82111 Thanks for sharing your detailed setup! If your G5-Pro-PoE camera is visible in both the Aqara app and your Apple Home, but your wife can only see it in the Aqara app (not in her Apple Home), it’s likely related to permission settings within HomeKit.

Here’s what you can try:

  • In the HomeKit app, the owner needs to verify the camera access permissions for each family member. The owner should go to Home Settings > Home > People, select your wife’s account, and ensure that the camera permissions are set to “Stream & Allow Recordings” (or at least “Stream”).
  • Double-check that you have invited your wife to the correct Home in the Apple Home app, and she’s accepted the invitation.
  • If permissions are already set correctly, try removing your wife as a resident and re-inviting her to the Home, then check the camera visibility again.
  • Ensure that both devices are updated to the latest iOS version to avoid compatibility issues.

If you’ve tried these steps and the issue persists, feel free to share any additional details. The community might have more tips! For deeper troubleshooting or to provide suggestions for improvement, you can submit manual feedback through customer service within the Aqara Home app.

3

Removing my wife from that home and inviting her again solved the problem. Curious thing was that the problem only occurred for the last added camera. The others were already visible. Now they are all visible. Thanks.

4

@82111 Great to hear that re-inviting your wife to the Home resolved the issue! Thanks for sharing your experience—it’s valuable for others who might face similar challenges with device visibility in Apple Home. Sometimes, syncing issues can affect only the most recently added accessories, so your solution is a helpful reminder to the community. If you have more tips or run into any other smart home quirks, feel free to share them here. And for any suggestions on improving the experience, you can always submit feedback manually via customer service in the Aqara Home app. Thanks again for contributing!