Can’t add new devices / Starlink issue?

[JohnD]

Hi, you are definitely not alone with this issue!

Take a look here:

German region servers (rpc-ger.aqara.com) unreachable from Starlink connections — TCP 443 timeout, reproducible

I am unable to log in to the Aqara Home iOS app over my home internet connection. The app returns: Network error. Please try again. (Network–1001) The same app on the same phone works normally over cellular data. This is not an app, account, or device issue — I have isolated it to network reachability of your German region servers, and I can reproduce it consistently. Summary Your German region endpoints resolve correctly but do not accept TCP connections from my Starlink internet connection…

Aqara Home shows Network-1001

Hello, I’m trying to find out if anyone else is experiencing the same issue. On July 14, 2026 at approximately 19:17 CEST, all my Aqara hubs suddenly lost connection to Aqara Cloud. My setup: Region: Poland ISP: Starlink Residential Starlink router in Bypass Mode TP-Link Deco M5 in Router Mode Aqara Hub M3 + Aqara Hub M100 Aqara Home 6.3.6 (iPadOS 26.5.2) Symptoms: All Aqara devices became Offline. Aqara Home shows Network-1001. The hubs remain connected to Wi-Fi and receive valid LAN IP…